Customer Services

Total Scope’s communication with its clients is second-to-none in the industry. We believe that our customers should always reach a live person each and every time. In the age of voicemail and push-button prompts, Total Scope values traditional customer service. The customer is always kept aware of repair status through personal contact by a sales specialist, as quick and accurate communication is key to a strong working partnership. Total Scope, Inc. is dedicated to servicing our clients through its gold standard of relationship management.

We offer a no-cost Preventative Maintenance program to our clients. Total Scope, Inc. will evaluate your endoscopic equipment without the usual stipulations associated with repair commitments. Following the completion of the evaluation process, you will be provided with a report detailing our findings. This report provides our customers with an opportunity to be proactive in the repair process. We can start the repair before it becomes more costly and time-consuming, decreasing your overall inconvenience.
Total Scope, Inc. is proud to provide its clients with a Price Guarantee: we will meet or beat the pricing of our competitors for the same repair. We diligently survey the market and gather the most up-to-date information to support our pricing structures. Moreover, we make sure to only repair what is necessary in an effort to keep your costs low.

Our clients enjoy completely free shipping for packages sent to and from our facility. All shipping is overnight express. For ultimate convenience, FedEx can be in your facility every day; our sales specialists can arrange this service for our clients. Total Scope is fully insured to $1,000,000 liability per delivery occurrence and can provide insurance riders at the customer’s request.

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