At Total Scope, Inc. we invest a lot of time into finding the right lab technicians. Our endoscope repair technicians must possess the skills necessary to carry out accurate, high-quality medical device repairs in a timely manner.
What Does a Repair Technician Do?
Skills Every Endoscope Repair Technician Needs
Many of the skills needed to master repairs are learned in training, but we look for a number of skills when hiring a new technician.
In reviewing applications for new hires, we often look for someone who has:
- Good hand-eye coordination and dexterity: Handling all of the small, delicate pieces that go into these devices can be challenging, thus, making hand-eye coordination and dexterity vital when hiring a lab technician. Part of our interviewing process includes a dexterity test.
- Troubleshooting skills: Technicians must be good at troubleshooting their way through problems while maintaining a positive attitude and have the willingness to learn how to properly repair the device.
- Experience with tools: In this role, technicians will be using small hand tools and microscopes. Having mechanical skills is helpful.
- A willingness to learn new things: We deal with a variety of equipment, so it’s important to have someone on the team who is ready to learn how to handle new repairs.
How We Train Our Endoscope Repair Technicians
As an ISO 13485 certified company, it’s important that we document our training process and uphold quality standards. To do so, each tech goes through a rigorous training program that requires management to sign off on after each repair is considered mastered. All new technicians work on non-functioning scopes prior to working on customer scopes.
While the training process can differ from one individual to the next, we typically follow a similar path:
- The training process starts with the basics, such as learning how to perform incoming inspections and perform final quality control inspections.
- From there, we will move into learning how to assemble and disassemble different models of scopes.
- After that, the trainee will learn the most basic repairs until they are able to work up to more difficult repairs.
- With time and experience, a tech can become a “master technician.”
Patient safety is our highest priority, so we have a clear, documented repair process to ensure we are thorough in our repairs and can assure repeatable outcomes. No tech can choose to repair a scope “the way they want to.” We have significant experience that is earned by both volume and years. In fact, many of our technicians have been with us for more than a decade (some are coming up to 3 decades).
When you work with Total Scope, you can rest assured that our technicians are highly trained and that your medical devices will be repaired to OEM standards. Learn more about us.