Our proactive approach to the repair process allows your workforce to focus its attention on operational efficiency and patient safety rather than the hassle of managing instrument repair. With our priority relationship with UPS, we gain advance access to all products shipped to our facilities, allowing us to communicate up to 95% of all repair requisitions within 2 hours of receipt.

This streamlined process allows us to offer industry-leading repair turn times. We measure turn times in hours, not days. Clients receive information faster, allowing for quicker decisions and same-day repair turnaround in up to 90% of our cases.

Every month Total Scope averages the turn around time of all of their repair requests. Actual turn around time averages from recent years are displayed in the table below.

Flexible Endoscope Rigid Endoscope Surgical Camera
March 2017 Major: 4.60 days
Minor: 0.99 days
4.05 days 1.84 days
February 2017 Major: 6.21 days
Minor: 1.03 days
4.52 days 2.35 days
January 2017 Major: 4.97 days
Minor: 0.93 days
5.69 days 1.59 days
December 2016 Major: 4.78 days
Minor: 1.2 days
4.59 days 1.79 days
November 2016 Major: 4.78 days
Minor: 1.2 days
4.59 days 1.85 days
October 2016 Major: 4.68 days
Minor: .92 days
3.82 days 3.12 days
September 2016 Major: 4.78 days
Minor: 1.2 days
4.59 days 2.29 days
August 2016 Major: 4.78 days
Minor: 1.2 days
4.59 days 3.73 days
July 2016 Major: 4.68 days
Minor: .92 days
3.82 days 2.42 days
June 2016 Major: 3.58 days
Minor: .92 days
3.82 days 1.03 days
May 2016 Major: 2.66 days
Minor: .68 days
3.64 days 1.17 days
April 2016 Major: 4.68 days
Minor: 1.18 days
4.86 days 1.71 days
March 2016 Major: 4.68 days
Minor: 1.18 days
4.86 days 1.71 days
February 2016 Major: 4.68 days
Minor: 1.18 days
4.86 days 1.71 days
January 2016 Major: 4.68 days
Minor: 1.18 days
4.86 days 1.71 days
December 2015 Major: 5.00 days
Minor: 1.20 days
4.00 days 1.71 days
November 2015 Major: 4.00 days
Minor: 1.00 days
2.00 days 2.00 days
October 2015 Major: 5.00 days
Minor: 1.00 days
3.00 days 1.00 days