Turnaround Time

We report our actual numbers. Every quarter.

Most repair vendors talk about turnaround. We publish ours — measured from our own production records, updated every quarter, including the categories where we still have work to do.

Our proactive approach to the repair process lets your team focus on operational efficiency and patient safety instead of chasing repair status. Through our priority relationship with UPS, devices shipped on our account arrive with advance notice, so evaluation begins before the box is opened. You are welcome to use your own carrier instead — either way, repair shipping is on us.

Your repair requisition goes out the same day

98% of repair requisitions are sent the same business day we receive the device.

That is 8,102 repair requisitions over the last 12 months, averaging 0.12 days from receipt to requisition. You get findings and pricing immediately — not after your device has sat on a bench for a week.

How fast do repairs actually ship?

Measured in business days from the moment we receive your approval to the moment the device ships. Trailing 12 months, all facilities.

More than nine out of 10 minor flexible endoscope repairs are completed within two business days. Over 90% of minor and mid-level flexible repairs ship within one business week.

Major repairs take longer because they should. A distal tip rebuild or insertion tube replacement is not a same-week job anywhere, and we would rather return a device that holds than one that comes back to you in a month.

The direction matters

In the quarter ending June 30, 2026, major flexible endoscope repairs averaged 4.4 business days — down from 15.8 in the quarter ending September 30, 2023. That is our fastest major-repair average on record.

The fastest way to shorten your turnaround

Here is something most vendors will not show you. Our clock has two halves, and only one of them is ours:

Stage	Who controls it	Average
Receipt → requisition sent	Total Scope	0.12 days
Requisition sent → your approval	Your facility	7.1 days
Approval → device ships	Total Scope	See table above

Only about half of repair requisitions are approved within one business day. When a device waits a week for a purchase order, that week lands in your department’s downtime — not in any vendor’s turnaround statistics.

We can remove that week. Ask us about:

• Pre-approval thresholds — authorize repairs under a set dollar amount once, and we proceed on receipt
• Standing purchase orders — eliminate the per-repair PO cycle entirely
• Performance and Preferred coverage — fixed-fee agreements with no per-repair approval step at all

Facilities on pre-approval or coverage agreements get devices back materially faster, because the only clock running is ours.

The scale behind the numbers

Over the last 12 months:

• 8,625 repairs completed
• 6,000+ individual devices serviced
• 753 hospital departments and surgery centers served
• 691 customers, some continuously since 1997

Why our numbers hold up

• ISO 13485:2016 certified quality management system
• Every repair completed with certified replacement components and repair materials
• Full final inspection and functional testing before any device ships
• Free shipping anywhere in the country for repairs
• Repair status for every device in our Client Portal — you never have to call to ask where something is

Check your own turnaround

Your full repair history is already in the Client Portal, device by device. If you would like us to pull your facility’s turnaround numbers — or show you what pre-approval would do to them — we will put it together.

Turnaround data reflects repairs completed July 1, 2025 through June 30, 2026, measured in business days from repair approval to shipment, from Total Scope production records. Updated quarterly. Next update: October 2026.