Why Choose In-House Repairs?
Unlike some OEMs or other 3rd party repair companies, we have our own in-house, state-of-the-art repair laboratories. Our main headquarters (Total Scope North) is located just south of Philadelphia in Upper Chichester, PA. Our Total Scope South facility encompasses more than 15,000 square feet and is located right in the heart of Nashville. Both facilities provide robust repair capabilities including but limited to flexible endoscopes, rigid endoscopes, surgical instruments and surgical cameras service and repairs. In addition to repairing medical devices at Total Scope South, this is where our Endocart® division is located. Our selection of endoscopy carts comes with a variety of customizable options. We custom build each cart to meet the needs of your department.
Having our own in-house repair facilities is beneficial for a few reasons:
- Better Communication: Our team can easily communicate with each other about repairs without the hassle of waiting on responses via email or by phone from outside repair facilities. In addition to our team’s internal communication, we keep our customers informed as well. We pride ourselves on our unbeatable customer service. In the age of voicemail and push-button prompts, Total Scope values traditional customer service. We believe that our customers should always speak to a live person each and every time they call us.
- Shorter Turnaround Times: Compared to other repair companies, we have the ability to cut turn times in half. Having an in-house lab minimizes the burden of shipping your equipment to and from another outside party, which would make turn times even longer for you. On average, minor repairs take 24 hours and major repairs take 3-5 days, compared to the 2–3-week timeline of most other repair companies.
- Highly Trained Staff: Our in-house team of expertly skilled repair technicians is cross-trained and certified in servicing endoscopes and other surgical equipment from a wide range of manufacturers. Total Scope has an unsurpassed 99.5% repair rate on all major brands and models.
- Ease of Access: We keep a large inventory of parts so our lab technicians can easily access what they need, when they need it. We use brand new FDA Class VI approved parts for every repair. Additionally, we are ISO 13485 certified, so you can rest assured that you are getting the repairs that meet or exceed exact OEM specifications.
Tour Total Scope Virtually
Customers often wonder what their repair company’s facility looks like. Some of our own customers even ask for a tour of our facility – well now you can see it with a click of a button! Check out the video below for a full virtual tour of Total Scope’s main headquarters located just outside of Philadelphia, Pennsylvania.